Curtains, Roman Shades, Valances, Dining & Bed Linen: Window treatments and dining/bed linen orders are targeted for dispatch within two weeks. We use DHL or Aramex with typical transit time of 3-5 days. Majority of our clients receive their packages within three weeks from date of order, but if our pipeline happens to be busy – especially during holiday season – we do ask for your patience and aim for delivery in four weeks.
*Some drapes and roman shades with trims *may* take up to six weeks as our trims are sourced from Turkey & London, thereby adding to our processing timeline in some instances.
Swatches & Fabrics by Yard: Fabric samples and fabric bought by yard are typically delivered within 5 days of order.
Cushion Covers, Tiebacks, Dining Napkins & Placemats: We do NOT sell pillow covers, tie backs, dining napkins or placemats standalone. These accessories are sold and dispatched only as part of window treatment orders. Please see above for applicable timelines accordingly.
If there are any delays due to non-availability of fabric, or holds by customs officials for inspection, we will write to you as soon as possible.
- We do NOT deliver to PO Box numbers so please provide non-PO delivery address at checkout.
- All import duties and taxes – *except VAT imposed by UAE* – are included in our prices for shipments to UAE. Buyers are solely responsible for paying any VAT once the shipment reaches UAE.
- All our products require a signature for proof of delivery. After three delivery attempts, if no one is available to sign for delivery or the package is not collected from the depot, the shipment is returned to sender. We do NOT bear cost of return/refund in this scenario, and therefore request our clients to accept within the carrier’s timeframe.